Privacy Policy

Last updated: January 16, 2025

Your privacy is important to us. This policy explains what data DocFizz collects and why, how we use and protect your data, and your rights regarding your information.

What we collect and why

Account Information

When you create a DocFizz account, we collect:

• Name
• Email address
• Company name (if provided)
• Billing information
• Password (encrypted)

This information is necessary to create and secure your account, send you important updates, and process your subscription payments.

Documents and Usage Data

We collect and store:

• Documents you upload
• Document metadata (file names, upload dates, sharing settings)
• Document interaction data (views, clicks, downloads)
• Geographic location of document views and interactions
• Basic analytics about how you use our service

We use this data to:

• Provide our document sharing and tracking services
• Generate document analytics and insights
• Improve our services
• Ensure proper service performance

Website and Analytics

We use industry-standard analytics tools to collect:

• Browser type and version
• Operating system
• Pages visited and time spent
• Referring website
• Basic geographic location

This data helps us understand how users interact with our service so we can improve it. You can opt out of non-essential analytics through your browser settings.

Cookies

We use cookies to:

• Keep you logged in
• Remember your preferences
• Provide essential service functionality
• Support analytics

Most browsers allow you to control cookie settings. Refusing cookies may impact some features of our service.

How we use your information

We use your information to:

1. Provide our services
2. Process payments
3. Send service notifications
4. Generate document analytics
5. Improve our services
6. Comply with legal obligations

We will never:

• Sell your data
• Analyze the content of your documents
• Use your documents for purposes other than providing our service

Data sharing and third-party services

We use trusted third-party services for:

• Document storage (Amazon S3)
• Payment processing (Stripe)
• Analytics

These services are bound by confidentiality agreements and cannot use your data for their own purposes.

Data security

We protect your data through:

• Encryption in transit and at rest
• Regular security updates
• Daily incremental backups
• Weekly full backups
• 30-day backup retention
• Access controls and monitoring
• Regular security assessments

In the event of a data breach that affects your personal information, we will notify you within 72 hours of discovery.

Your data rights

You have the right to:

1. Access your personal data
2. Correct inaccurate data
3. Request data deletion
4. Export your data
5. Restrict data processing
6. Object to data processing
7. Withdraw consent

To exercise these rights, contact privacy@docfizz.com. We'll respond to your request within 30 days.

Data deletion and retention

When you delete documents:

• They are immediately removed from active systems
• Removed from backups within 30 days

When you cancel your account:

• Your content becomes immediately inaccessible
• All content is deleted from active systems within 24 hours
• All content is removed from backups within 30 days

International data transfers

DocFizz is based in the United States. If you're accessing our services from outside the US:

• Your data will be transferred to and stored in the US
• We comply with GDPR requirements for EU users
• We provide appropriate safeguards for international data transfers
• We offer standard contractual clauses where required

Children's privacy

Our service is not intended for children under 16. We do not knowingly collect data from children under 16. If we discover we have collected such data, we will delete it.

Changes to this policy

We may update this policy to reflect service changes or new legal requirements. We will notify you of significant changes:

• Via email
• Through our service
• By updating the "Last updated" date

Contact us

For privacy questions or concerns:

• Email: privacy@docfizz.com
• Address: [Your company's physical address]

For EU residents:

• Our EU representative: [To be appointed if required]
• You have the right to lodge complaints with your local data protection authority